Shipping Policy

Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day.

Delivery Times

• Santo Domingo: 1–2 business days after dispatch.

• Rest of the Dominican Republic: 2–4 business days after dispatch.

• International Orders: 7–14 business days, depending on destination and customs clearance.

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs inspections, or weather conditions.

Shipping Costs
Shipping costs are calculated and displayed at checkout. Promotional free shipping offers, when available, will be applied automatically.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

Delivery Issues
If a package is delayed, lost, or arrives damaged, please contact our Customer Service team immediately. We will work with the courier service to resolve the issue. In cases of lost or damaged shipments, DATILERIA may offer a replacement or refund after verification with the courier.

Delivery Address
Customers are responsible for providing an accurate delivery address at checkout. DATILERIA is not liable for delays or failed deliveries due to incorrect or incomplete address information.

International Shipping
For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply in the destination country. These charges are not included in the product price or shipping cost and are determined by local customs authorities.

Contact Information
For shipping-related inquiries, please contact us:

• Business: LENICIA SRL – Datilería Division

• RNC: 132625552

• Address: Av. Lope de Vega No. 29, Santo Domingo 10125, Dominican Republic

• Email: cs@lenicia.com

• Phone: +1 809 707 4455